01Who We Are

EON Exports (“EON Exports”, “we”, “us”, “our”) is a manufacturer, wholesaler and exporter of handcrafted imitation jewellery and clutches, based in Mumbai, India. This policy applies to www.eonexports.com and to any dealings with us by phone, WhatsApp, email or in person. It should be read together with our Terms & Conditions.

02Information We Collect

We collect only the information we need to respond to you and serve your orders. This may include:

• Contact details: your name, business name, email address, phone / WhatsApp number and country.
• Order details: products, quantities, customisation and branding requirements, delivery address, and invoicing details such as GST or tax number where applicable.
• Payment information: bank transfer references and payment confirmations. We do not store your card or net-banking credentials on our website.
• Communication records: messages, emails and files (such as logos or artwork) you send us.
• Technical data: IP address, browser type, device, pages visited and time spent, collected automatically through cookies and similar tools.

03How We Collect It

• When you fill in an enquiry, bulk order or contact form on our website.
• When you contact us by phone, WhatsApp, email or social media.
• When you place an order, request a quotation or share artwork for customisation.
• Automatically, when you browse our website, through cookies and analytics tools.

04How We Use Your Information

• To reply to your enquiries and send quotations, catalogues and proforma invoices.
• To process, produce, pack, ship and invoice your orders, and to share tracking details.
• To handle customisation, approvals, claims, returns and customer support.
• To send updates about new collections, offers and catalogues, only where you have asked for them or where permitted by law. You can opt out at any time.
• To understand how our website is used and to improve its content, speed and security.
• To meet our legal, tax, accounting and export compliance obligations, and to prevent fraud or misuse.

05Who We Share It With

We do not sell or rent your personal information. We share it only when needed, and only with:

• Courier, freight and logistics partners, so your goods can be delivered. They receive your name, address and phone number.
• Banks and payment service providers, to receive and confirm payments.
• Customs, government and tax authorities, where required for exports, invoicing and compliance.
• Website, hosting, email, analytics and communication tools that help us run our business (for example, Google services and WhatsApp).
• Professional advisers such as accountants and legal advisers, under confidentiality.
• Authorities or courts, if we are required to do so by law.

These parties are allowed to use your information only for the purpose they were engaged for.

06Cookies & Analytics

Our website uses cookies and similar technologies to make the site work properly, remember your preferences and understand how visitors use it. We may use tools such as Google Analytics to see which pages are popular. This data is generally collected in an aggregated form.

You can block or delete cookies from your browser settings. Some parts of the website may not work as smoothly if cookies are disabled.

07Customer Artwork & Business Information

Logos, designs, artwork, product specifications and pricing that you share with us for customised or private-label orders are treated as confidential. We use them only to fulfil your order and do not share them with other buyers.

08Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. These include access controls and secure hosting. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

09How Long We Keep Your Data

We keep your information only for as long as it is needed for the purposes in this policy, including to complete orders, handle claims and meet legal, tax and accounting requirements. Once it is no longer needed, we delete it or anonymise it.

10Your Rights & Choices

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may:

• Ask what personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, unless we must keep it for legal or accounting reasons.
• Withdraw your consent, or unsubscribe from marketing messages, at any time.
• Raise a complaint or grievance about how your information is handled.

To use any of these rights, write to us at the contact details below. We may need to verify your identity before acting on a request.

11International Buyers

We ship worldwide, so your information may be processed in India and shared with logistics and service partners in other countries to complete your order. By dealing with us, you understand and agree to this transfer. We take reasonable steps to make sure your information stays protected wherever it goes.

12Third-Party Links

Our website may link to third-party platforms such as Instagram, Facebook, YouTube and WhatsApp. These sites have their own privacy policies, and we are not responsible for their content or practices. Please read their policies before sharing your information with them.

13Children’s Privacy

Our website and services are meant for businesses and adult buyers. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

14Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date shown at the top. Continued use of our website or services after changes means you accept the updated policy.

15Contact Us

For any question about this Privacy Policy, or to exercise your rights over your personal information, write to arpita@eonexports.com or call / WhatsApp +91 98333 94714.